GNC Return Policy Explained | Process, Exceptions, and Refund (2024)

All the health-conscious people must be knowing what GNC is about. Sometimes you may feel a little uncertain about keeping your nutrition item from GNC. So, what to do? For such times, GNC has brought in the GNC return policy. In case you are considering returning a product, our guide will help you to return/exchange all the eligible purchases from GNC. You just need to follow the guidelines and fulfil certain conditions.

What is GNC Return Policy?

As per the GNC return policy, you have 30 days from the receipt date to return both online and in-store purchases. You must have the original purchase receipt to place the return request. You can return items both in-store or by mail.

How To Get A Purchase Receipt For Online Orders At GNC?

If you purchase online, then a digital packing slip of your order from the company’s official website can also be obtained, which can be treated as a purchase receipt.

Can I Return An Opened Product To GNC?

Yes,if you are not satisfied with your purchase you can definitely return an opened product to GNC.

How To Return At GNC?

In-store purchases must be returned to the GNC store while for online purchases, you can visit a nearby store or mail the item back to their facility. Both of these return methods are explained below in detail. Read them without missing any steps.

GNC In-Store Returns

For any purchase that doesn’t satisfy you, just take the item to your nearby GNS store. GNC return policy covers in-store returns within 30 days of your in-store purchase receipt or the date of your online order from GNC.com. Remember that for a full refund a receipt or packing slip is necessary. GNC will initiate your refund or exchange once a store member verifies the item condition. Remember that you cannot return any “Bill Me Later” purchases to their store. For returning an online purchase, you should read the return instructions mentioned in the packing slip.

GNC Return Policy by Mail

If a store is not nearby then you can return your online purchases by mail. Follow the below-given steps properly to return the GNC product by mail.

1. Safely pack the product in the original packaging or use a box that would ship the items securely without any damage.
2. Also, include the bottom portion of your packing slip in the box. For records, keep the top portion to yourself.
3. To get a full refund, you must return the product in salable condition with all the included documents and accessories.
4. Ship the package back to their facility. GNC recommends using UPS or any other trusted postal service. If your packing slip mentions a specific address to ship your return then follow those instructions. If not, ship the return package to:
   • GNC,
     5215 Albert S White Blvd,
     Whitestown, IN 46075,
     Attn: Return Department.

Note– If the packing list is unavailable, include a paper mentioning your order number, billing name and address in the return package.

• To ensure a successful return to their warehouse, keep the tracking number from return packaging.
• Also, you need to pay all the shipping bills in prepaid, they don’t accept cash on delivery for returns.

These were the steps which you must follow without any mistakes. Through these steps, you will be able to successfully return your GNC product by mail.

GNC Return Policy Without Receipt

You may still make things right without a receipt. If you don’t have a receipt then you will be eligible for an exchange or gift card. If you don’t want to exchange the item then the store executive will issue a GNC gift card as a merchandise credit. In any case, the GNC return policy does not cover full refunds on returns without a receipt.

Non-returnable Items

The standard GNC return policy is not applicable for all items. You cannot return or get a refund on the following items.

• GNC gift cards
• GNC memberships
• Items sold by unauthorized sellers.

GNC Exchange Policy

If you have a change of mind and want a different product instead then GNC will offer you an exchange depending on your purchase price. Remember that exchanges are possible on GNC brand products within 30 days of the purchase date and you’ll need a sales receipt or packing slip to be eligible for an exchange.

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GNC Refund Policy

For cash and credit card purchases, GNC will refund you to the original mode of payment. If the payment was made using a debit card or check then they’ll issue a cash refund in under 10 days. The GNC return policy also states that Alipay purchases and GNC membership are non-refundable. You will also get a refund of shipping charges if the company wrongly ships any product.

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GNC Response To Covid-19

The priority for GNC is protecting their GNC family that is their customers and the workers. They continue the store and help the customers with the products they need. At the time of opening of the store, they maintained many precautions. They are highly worried about their customers and the workers and thus they maintained proper cleaning and sanitization in the store. Face masks are made compulsory for all the one who arrives there. Proper social distancing is maintained.

Frequently Asked Questions

Also, Keep in Mind!

GNC stores accept returns on both online and in-store purchases if you return within 30 days. You’ll need your in-store purchase receipt or online packing slip to claim a full refund. However, if receipt is not available, you’ll be eligible for an exchange or GNC gift card whichever you may please. Also, the GNC return policy does not cover returns on GNC gift cards, memberships or purchases from unauthorized sellers. Hope you got all the answers. We think other popular brand’s return policy may also help you like Lowe’s or Walmart.