MILogin miAccount Center (2024)

MiLogin miAccount Center

• Why isn't my miAccount user name working as my MiLogin user ID?

  Your user name for miAccount may be different than your user ID for MiLogin. If you already have a MiLogin account but can’t remember your user ID, view the tutorial Lookup MiLogin User ID on the Department of Technology, Management and Budget (DTMB) YouTube channel. If you don’t have a MiLogin account, you need to create one.

• Why do I need a unique email address for MiLogin?

  In MiLogin, an email address can only be associated with one account. If you and another person use the same email address and that person used that address to create their MiLogin account, you will have to use a different email address to create your own MiLogin account. If you don’t already have a different email address you can use, you must create one with your email provider.

• What phone number should I enter when registering for MiLogin?

  You will be asked for a phone number during the MiLogin registration process. You will receive a text message or call to this phone number. So, choose a number where you can be reached within the next five minutes.

• I forgot my MiLogin user ID.

  View the tutorial Lookup MiLogin User ID available on the DTMB YouTube channel.

• I forgot my MiLogin password.

  If you forgot your MiLogin password, learn how to reset it by watching the Forgot MiLogin password tutorial on the DTMB YouTube channel.

• I forgot both my MiLogin user ID and password.

  Recover your MiLogin user ID as directed in Step 4 above. Then, reset your password as directed in Step 5 above.

• I don’t understand the miAccount registration process. Please explain this to me.

  Registration and log in for miAccount is handled through MiLogin. The MiLogin Help Instructions provide links to video tutorials as well as step-by-step directions with images.

  MiLogin Help Instructions

• I’ve used the instructions and tutorials for using MiLogin to access miAccount and I’m stuck.

  If you’ve tried using the MiLogin Help Instructions and tutorials without success, please call ORS at 800-381-5111.

• I want to complete my registration for miAccount, but I can’t find my member ID.

  If you’re an active member, you need your member ID to verify your identity for miAccount. However, if you’re a retiree, you need the exact dollar amount of your last pension payment. See question No. 3 below if you need help determining the dollar amount.

  If you’re an active member and don’t have your member ID, check any letters we sent you from 2008 or later. If you don’t have those handy, you can click Send my Member ID by the U.S. Mail on the Verify Your Identity screen in miAccount.

  It takes about three to five days for the letter to arrive at the address we have on file for you. If you don’t think your address is current, you can call us at 800-381-5111 and we can update your address for you.

• I see a 403 error when I’m logged into miAccount and trying to navigate to a specific tab within miAccount. What should I do?

  We apologize for this inconvenience. If you’re receiving a 403 error in miAccount, we suggest you clear your internet browser cache on your computer or device. If this still does not resolve the issue, restart your computer or device and try logging in again. Below are helpful tips for clearing the cache on different computer and device browsers:

  • Clear your cache on your Windows Computer.
  • Clear your cache on an Apple Computer (Mac Os X/macOS).
  • Clear your cache on an iPhone.
  • Clear your cache on an Android.

  If you continue to have problems, you may want to switch browsers.

• I am a retiree receiving a pension. In miAccount I was asked to verify information about my last pension payment. Where can I find that information? How do I enter the amount of my payment?

  You can find your net pension amount on your most recent bank statement(s). The payment amount must be entered without a dollar sign or comma. If your last net pension payment amount was $1,234.56, enter 1234.56. If your pension is deposited into more than one account, add up the amounts and enter the total net amount.

• I’ve used the instructions for using MiLogin to access miAccount and I’m stuck.

  If you’ve used the instructions and are still unable to use MiLogin to access miAccount, please call the Michigan Office of Retirement Services at 800-381-5111.

• I need to talk to someone Will someone please call or email me

  Unfortunately, we can’t contact individual members by phone or email. You can get answers to most of your retirement questions on our website. If you’d like to speak to someone, you can call us at 800-381-5111.