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Reviews about Spectrum in Plattsburgh
3.0
/ 80 reviews and92 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Stephen V.
November 9, 2021, 3:19 am
First ofall, they charged me50dollars for abox Iwasn’t using for 5months. Now that Ibrought the box back, they’re trying tocharge me90dollars for the box that Ireturned. This company has been scamming the state ofNew York for years. Stay far away from Spectrum, they company ethics are onpar with those inEnron and other illigitimate major corporations.
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Sam M.
November 8, 2021, 8:49 pm
Ive been coming tomy local branch for over aweek now totry and pay mybill and the keosk topay onhas been down. They have spots for 6employees but have never seen more then 3and Ibeing told that Ihave aapprox hour and twenty minute wait. There are 16people ahead ofme and nowhere tosit. I'm about tochange services Solely based uponThe face-to-face customer service ive experienced over the years, along with the shotty service. Please look into matiencing the keosk atthe Plattsburghny branch!!!… – show
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Cormac M.
November 2, 2021, 11:09 pm
Prompt service, friendly staff, and they were able tofix amistake onthe end ofthe customer service line inperson. Leaving this solely tobalance out the bad reviews from people who have problems unrelated tothe actual store and moreso with how the business asa whole isrun
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Nancy D.
October 29, 2021, 3:20 am
They're quick toraise mymonthly bill every few months… $50within 24months, but you can't call the local office, you need tomake areservation totalk tosomeone inperson and then told 'oh well.' Looking atother options!!! There iscompetition and Verizon may not offer TVeverywhere rightnot, but I've heard alot ofgreat reviews about their internet. I'm happy with rabbit ears and streaming the movies Iwant ifit means working with acompany that cares.
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C T.
October 28, 2021, 6:30 pm
Terrible customer service both employees helping 1cust setting up1phone while 14people waited,what atrash business
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Codi L.
October 8, 2021, 8:31 pm
I went into exchange mymodem and router because I've recently moved. Ibelieve Iwas helped bya gentleman named Tyler (apologies ifI'm wrong). Customer service was absolutely amazing. I'm not great with technology and hedid awonderful job explaining things tome. Heanswered all myquestions and definitely had agreat understanding ofthe equipment and services, which you don't always find atother stores. Itfelt like avery welcoming environment.
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Jamie G.
October 7, 2021, 12:14 am
The customer service isextremely slow and you will bewaiting forever inline!!!
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Jazlyn B.
October 5, 2021, 8:35 pm
Came intoday and was outraged byan employee for screaming ata customer rather than trying tohelp their situation.
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Bart S.
October 2, 2021, 8:22 pm
10minutes inandout. Make anonline appointment, people!
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Jessica L.
October 1, 2021, 1:20 am
I waited anhour and fifteen minutes topay mybill. Ridiculous.
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Bonnie P.
October 1, 2021, 12:37 am
Customer service reps are extremely rude when asked any questions. Been here for anhour and ahalf. There are 6employees here and only ONE (1) are actually assisting the room full ofcustomers who are waiting
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Michael D.
September 7, 2021, 12:44 pm
Lacking employees slow
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Charlie A.
August 14, 2021, 6:23 pm
Ok
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Monica T.
June 15, 2021, 9:28 pm
Extremely long wait old people didn't know that they had tosigh in
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Rosemary E.
June 10, 2021, 5:37 pm
Matt Rock was extremely helpful. Positive attitude. Enjoyed working withhim!
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N C.
June 3, 2021, 3:08 pm
Have been acustomer for years. The internet isgenerally fast, only complaint isthat their online streaming app isspotty and could use some work
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Charles S.
June 1, 2021, 9:06 pm
I went inw/o anappointment but was still seen quickly. CRperson was knowledgeable and took care ofme tomy satisfaction. Nocomplaints fromme. Good service!
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Philippe F.
May 30, 2021, 4:10 pm
Problem was fixed quick
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Matthew H.
May 23, 2021, 2:19 am
Great Customer Service. Ihighly recommend visiting the local Spectrum Store.
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Sue M.
April 29, 2021, 6:59 pm
I have been sitting here for anhour already, just toreturn equipment. Along w/5other customers waiting. While the store supervisor isjust sitting inchair. ‼️.
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Average rating- 3.0based on80 reviews and92 ratings
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