Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Albany come from postal codes 12208, 12209, 12203, 12205, 12204, 12210, 12207 and 12211.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 268,175 ratings
Thank you!
Problems in the last 24 hours in Albany, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Albany and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 18: Problems at Spectrum
Spectrum is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Albany, New York
The most recent Spectrum outage reports came from the following cities:Albany, Troy, Latham, Schenectady, Cohoes, Slingerlands, Waterford, Delmar, Glenmont, Selkirk, Rensselaer, Averill Park, Watervliet, Guilderland and Voorheesville.
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| City | Problem Type | Report Time |
|---|---|---|
 Albany | Internet | |
| Troy | Internet | |
| Albany | Internet | |
| Troy | TV | |
| Latham | ||
| Albany | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Albany, New York
Latest outage, problems and issue reports in Albany and nearby locations:
- TMJ-NYA CstSrv Jobs (@tmj_nya_cstsrv) reported fromColonie, New York
This job is now open at Charter Communications/Spectrum in #Albany, NY. Follow us and turn on mobile alerts to hear about jobs like these as soon as they're posted: Mobile Customer Service Support #CustomerService
- Chris Miller @ #XamDevSummit (@anotherlab) reported fromVoorheesville, New York
@Ask_Spectrum installer never showed up for my brother's install. Was supposed to be here at 9am (ET).. No call or email to explain why.
- Eric B (@Capone_1127) reported fromSchenectady, New York
@GetSpectrum literally has the worst customer service I’ve ever experienced
- Karen Zimmers (@KarenZimmers) reported fromNiskayuna, New York
@GetSpectrum Do not get Spectrum. Service stinks. No contact info avail. All I do is reboot cable equip even tho “new”. Now my home phone out for week. Can’t talk to live person unless buying something. Refurbished equip crap. Bad customer serv. #SpectrumStinks
- Robyn Greenfield 🖤 (@rgreenfieldxo) reported fromWestmere, New York
Another day another issue with @Ask_Spectrum
- sandy schieffelin (@sschieffelin) reported fromRotterdam, New York
@Ask_Spectrum No help needed just very upset about rate increase!
- Art Breault (@artbreault) reported fromNiskayuna, New York
@GetSpectrum Is there an outage in Niskayuna NY? TV, Internet, Phone. Any idea how much longer?
- Ricky (@Ricochxt) reported fromRotterdam, New York
(2/2) This just further proves how awful Spectrum customer service really is, we called and complained about internet issues months ago and i’ve been complaining for idk how long and they did nothing, now my internet could actually be worse depending on the router they give us
- Alex Chaucer (@geoparadigm) reported fromWynantskill, New York
@Ask_Spectrum As of at least 8am this morning, @GetSpectrum Internet has been down in my area. They are not sure when this outage will be fixed. #spectrumoutage #spectrum Wynantskill, NY 12198.
- David Hamilton #UCLAGrad #HokieDad (@DavePhDone) reported fromDelmar, New York
Too bad for Albany NY that the @accnetwork & @GetSpectrum blacked out the @HokiesMBB game tonight 🤬🤬
- Patricia Sibilia (@SibiliaPatricia) reported fromTroy, New York
@mandy_fries @Ask_Spectrum I had same situation; a year passed since I signed up. To get their cheaper rate I have to cancel for 30 days, then sign up. Ridiculous!!
- Bill McCormick (@BillMcCormick14) reported fromWaterford, New York
@Ask_Spectrum, @daphine jordan, @johnmcdonald108, @nyspublicservicecommission, Another Friday night and no Spectrumn cable tv service. Why is it that they can advertise as the best ....but can provide a basic reliable service. #Spectrumn sucks! # #Never Reliable
- ReekyB (@Reeky_B) reported fromTroy, New York
@GetSpectrum your internet sucks.
- Tyler Ronan (@CoachRonan) reported fromTroy, New York
So far in this first half I’ve had a pixelated picture the entire time, lost sound twice and a completely frozen picture three times. I’m very happy I play @GetSpectrum $140 a month for this. #terrible
- Suzanne Poulin (@countryboots126) reported fromCastleton-on-Hudson, New York
@Ask_Spectrum We were told when signing up our rates would NEVER be raised. Three times now. 1st $1 then $2 now $10. And get bs reasons to cover your butts.
- Jonathan Richardson, MSW, MPA (@JonathanJR732) reported fromMcKownville, New York
People in the #CapitalRegionNY wonder why businesses and young people don’t come here and a huge reason they don’t is the poor infrastructure, especially technology. We have underperforming companies like @GetSpectrum disappointing us and preventing us from growing.
- Suzanne Poulin (@countryboots126) reported fromCastleton-on-Hudson, New York
@GetSpectrum Cable shouldn't skip like an antenna. Not thrilled witg service.
- Bill McCormick (@BillMcCormick14) reported fromWaterford, New York
Another Friday night and no @Ask_Spectrum cable service. #Theysuck!!!!, @johnmcdonald108 , @DaphineJodoin, @NYSPSC needs to investigate their inability to provide reliable service.
- Suzanne Poulin (@countryboots126) reported fromCastleton-on-Hudson, New York
@Ask_Spectrum Will do have a wonderful weekend. You have stand up customer service.
- Mike Elmendorf (@MikeElmendorf) reported fromColonie, New York
@Ask_Spectrum Intelligent Home home security equipment from your discontinued service.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- jaaakob (@jaaakobb2) reported
@Ask_Spectrum bro wtf going on
- DippdNButta (@solidass_dee) reported
@Ask_Spectrum why tf my **** still off
- JDcutzzz (@justayoungmexi1) reported
@GetSpectrum Internet down? Come on now, it’s been nearly 2 days. Y’all are the worst internet provider service ever.
- BlakNinjaMan (@KevinY3K) reported
@Ask_Spectrum Advise to spectrum…tweet an update every 15 minutes to engage your customers..that’s part is customer service. You will get less pissed off customers.
- Justin Slaughter (@_old_greg_) reported
@Ask_Spectrum So with the confirmed service interruption we get a discount on our next bill for services not rendered
- Daniel Mealo (@dmealo) reported
I’ve been waiting to text chat with someone from @Ask_Spectrum (never @GetSpectrum) for over an hour and twenty minutes to report to them, for the second time tonight, that the neighborhood outage they keep closing isn’t closed.Only 30-45 minutes left. For a text chat.
- AsthmaBlows (@AsthmaBlows) reported
@jgo_mez @GetSpectrum Yeah wtf is this @GetSpectrum
- Sarah (@JuneLee82) reported
@Ask_Spectrum Seems like lately we have had nothing but issues with your internet. Constantly loosing connection. It is getting really annoying and this tops it all!
- T parrish (@Truedodgerblue) reported
@Ask_Spectrum Would be kinda nice if we could get an update on when we can expect service to resume. But I’m guessing that would take a little effort.
- Peter Parent (@X_P3T3R918_X) reported
@GetSpectrum what's going on with the internet service in my area. I spoke to a representative and they said my internet can be down until Monday. It was on at 8pm and then just shut off. Why?
