The auto insurance company with the most complaints is United Automobile Insurance, which receives roughly 40 times more complaints than the average insurer its size, according to the latest NAIC complaint index. The insurance companies with the next most complaints are Ocean Harbor Insurance and California Casualty.
The National Association of Insurance Commissioners (NAIC) generates a score for all major insurance companies. The market average is a score of 1, and any score above 1 means the company receives more complaints than the average insurer its size.
Auto Insurance Companies with the Most Complaints
| Company | NAIC Score |
| 40.45 | |
| 19.54 | |
| 13.16 | |
| 2.02 | |
| 5.57 | |
| 9.12 | |
| 2.47 | |
| 6.3 | |
| 5.86 | |
| 4.98 |
Source: NAIC Complaint Index
Popular Insurance Companies with the Most Complaints
- AAA (15.46)
- Allstate (2.70)
- USAA (2.27)
- Liberty Mutual (2.66)
- Farmers (0.73)
Conversely, the car insurance companies with the fewest complaints are Chubb, Cincinnati Insurance, and The Hartford.
To learn more, check out WalletHub’s guide to the best car insurance companies.
This answer was first published on 02/08/23. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
